COOKIES:

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognize you and it won’t be able to keep you logged in. Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’)

 

WHAT IS IN A COOKIE?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

 

WHAT TO DO IF YOU DON’T WANT COOKIES TO BE SET
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. Find out how to remove the cookies

 

INFORMATION THAT WE COLLECT

We collect information to provide better services to all of our users – Basically, we store your preferences to switch between desktop version and mobile version.

 

ANALYTICS COOKIES
These cookies from Google Analytics generate an anonymous user ID that is used to count how many times a user visits the site. It also records when was the first and the last time you visited the website. It calculates when it has completed a session, user’s home, and keywords.

Privacy Policy

Pricing

All Rates, unless otherwise specified, are in Euros.

 

Payment Policy

WinkAmerica makes all necessary arrangements upon confirmation so all services, if not otherwise stated, are required to be pre-paid by credit card or wire transfer.

 

Tour and Transfer Cancellation Policy

Upon confirmation, WinkAmerica requires a 25% not refundable deposit. The balance must be paid by 35 days before the first tour/transfers with WinkAmerica with the following cancellation policy:

– If cancelled up to 30 days (30th day included) from the first tour/transfer with WinkAmerica: 75% Refund

– If cancelled 30 days or less from the first tour/transfer with WinkAmerica: No applicable refund, the whole amount will be charged as penalty

 

Exception to the above conditions will be considered case by case to better assist you. We understand that cancellation or changes can occur, WinkAmerica is fully committed to deliver the best service and we will make every effort to recover the situation.

 

Please keep in mind that once you have pre-paid and reserved your Itinerary, we immediately make all the necessary arrangements and purchases to give you the best possible touring experiences. Please note that to modify this service at a later date, might affect the quality of your tour and might entail an extra cost.

 

Cancellations might be necessary due to natural events or unfavorable weather conditions. WinkAmerica will follow local authority instructions for your safety and the safety of its personnel. We consult the Port authority for all boat excursions and the local Law enforcement for all land services. We guarantee that will try to re-book any cancelled excursion for a better day, according to your schedule and the last minute availability. If re-scheduling is not possible, WinkAmerica will refund the cost of the activity. Cancellations cannot be made if local authorities consider conditions to be safe.

 

For transfers, WinkAmerica expects each passenger to have 1 checked-in bag and 1 carry-on bag. If you are expecting more luggage during your travel, please inform us as soon as possible, so we can quote the most appropriate vehicle to accommodate your party.

 

Please note that WinkAmerica cannot be held responsible for changes caused by the following conditions:

– Flight, train, ferry, cruise ship or any other public transportation, delays or cancellations
– Luggage loss
– Strikes of public transportation personnel

We plan maximum 1 hour after scheduled arrival time. Should time exceed, extra fees to services can be applied. To better assist you, we will again consider the situation case by case.

 

Hotel Cancellation Policy

WinkAmerica will refer to the specific Cancellation Policy of each Hotel, that will be advised at the time of booking.

 

Services Reconfirmation

Approximately 3 weeks before your arrival our Customer care team will send over a final document with a summary of all the activities confirmed and the necessary details for your stay.

Please note that, in case of unforeseen reasons, we are unable to deliver a specific activity, we will do our best to reschedule it at the most convenient time, according to your travel plans. In case we are not able to reschedule, a full refund will be provided.

 

Insurance

We encourage all clients, while traveling to apply for Travel Insurance. This will allow you travel with peace of mind. Travel Insurance can reimburse you for non-refundable air and land costs, if you have to cancel a trip due to personal or family illness or accident.

WinkAmerica is not responsible for any personal items left unattended during tours.

 

Photographic material

WinkAmerica reserves the right to use and publish any picture or video taken during a tour on the WinkAmerica website or social channels.